Contact information
Have a question about a product, an order or a delivery? Contact Decklivo using the details below. Please include enough information for our team to identify your enquiry.
Customer support
Email: support@decklivo.com
Phone: +15055285177
Business address: 510 S EXTENSION RD, MESA, ARIZONA 85210,
UNITED STATES
Support hours: Monday–Friday, 09:00–17:00 (America/New_York)
Before you contact us
- For an existing order, include your order number and the email address used at checkout.
- For a product question, include the product name or a link to its page.
- For a delivery issue, describe what happened and include the tracking number if available.
- For an item that arrived damaged or incorrect, describe the issue and include photographs if available.
Do not send passwords, full payment card details or other sensitive account information by email.
Orders and delivery
Delivery estimates, order processing times and shipping costs are explained in our Shipping policy. Visit Track order for guidance on following your shipment.
Returns, refunds and exchanges
Read our Returns and refunds policy for the return window, accepted condition, costs and refund timing. Contact support before sending a return so we can confirm the correct instructions.
Support availability
Support hours: Monday–Friday, 09:00–17:00 (America/New_York). Messages received outside these hours can be reviewed during the next support period. Please use the same email thread when following up on an enquiry.
Business information
Store name: DECKLIVO.
Business address: 510 S EXTENSION RD, MESA, ARIZONA 85210,
UNITED STATES
A business address is not automatically a walk-in shop or a return destination. Contact us before visiting or sending a parcel.